We welcome any feedback you may have about our work. Your comments help us identify priority areas for improvement, helping us to deliver a better service. Whatever the nature of your feedback, please don’t hesitate to get in touch with us using the contact form or by writing to us directly.
The more information you can provide us, the quicker we can respond. So if you can include the following information, we would be most grateful:
- Your contact details
- What happened, and how you felt about it
- Where and when this happened
- Who was involved
- What outcome you would like
We will do our best to respond to enquiries within 5 days.
We take your complaint seriously and are committed to addressing it promptly.
- We aim to respond to complaints within 5 working days.
- If further investigation is required, we will acknowledge receipt of your complaint and strive to resolve it within 30 working days.
If you feel your complaint has not been resolved to your satisfaction, an internal review will be conducted.
Complaints about AP members
Complaints we receive about Practitioner Members and Advanced Practitioner members are dealt with under our Complaints and disciplinary procedures.
Every complaint we receive is reviewed to check whether the complaint, if proved, would mean that the member failed to meet our Standards of Conduct and Ethics.
If we feel that the Practitioner/Advanced Practitioner Member may have failed to meet our standards, we'll let the complainant know and inform the member that a complaint has been made about them. We may also ask for further information from the complainant.
If we do not feel that the Practitioner/Advanced Practitioner Member failed to meet our standards we'll tell the complainant and close the complaint.
Right of appeal
A complainant may appeal against a decision to close the complaint if there is new evidence that comes to light.
We publish details of complaints upheld by the Complaints and Disciplinary Procedures where we believe it is of interest to the public.
Sanction compliance notices
These relate to members who have fulfilled the requirements of the sanction imposed upon them to the satisfaction of the review panel. These notices will remain on the website for a minimum of two months, and in the case of expulsions the published decision will remain on the website for as long as AP deems necessary, usually 5 years.